How we work

We regularly review your IT and business requirements. We assign a account manager who is on hand to respond to your needs quickly, and to suggest improvement options as your business changes. Vistanda understands regulatory, government and client deadlines within which partners and senior managers have to operate so our responsiveness is tailored to your specific requirements.

Responsiveness

With our telephone and web-based IT Service Desk your users can submit support queries immediately to us and get a rapid response. We give you a ticket reference to allow you to track your problem through to resolution quickly and efficiently.

Collaboration

A recurring objection to sourcing your technology needs externally is a fear of loss of control over critical services. However, our collaborative approach combined with jointly agreed service-level agreements and our detailed reporting systems provide a structure within which we can develop a close relationship based on trust and a desire to derive long term mutual business benefit.

Focus on security and compliance

With our specific industry knowledge and background in security and compliance issues, we can help you decide how to avoid data risks. You can rest assured that your company is minimising the risks associated with issues such as maintaining client data, credit card numbers and sensitive competitive information.

A flexible approach with ideas for change

As your business grows you will benefit from the additional services and project support that we can offer. We hold regular service improvement sessions with you where we review how we are performing against our service level agreement. We also use these reviews to offer our recommendations that could leverage the latest IT solutions to increase the efficiency of your business and help your business accelerate towards achieving its strategic goals.