Business Technology Office Options

Service desk / desktop management:

  • You'll have access to a remote team of analysts and support engineers with the experience and know-how to take care of your systems
  • Customised online ticketing system so you can monitor progress of any incidents / problems
  • Customer service monitoring and reporting process is built in. We provide a service that allows you to rate our performance both against the contract SLAs and your end users perceptions of our performance. We provide a weekly check-in and monthly service performance dashboard report
  • Our aim is to resolve any incidents remotely, as this keeps your costs low. However we know is that it is equally important for engineers and account managers to visit our clients' offices from time to time, and we schedule this in agreement with our clients
  • Our aim is to allow remote staff working from home to have access to all the voice and data applications that your office-based staff use (this depends on different client needs).

Email & application hosting:

  • Comprehensive email & application hosting service offered to allow you to keep up to date with the latest software applications and use them as you require
  • Ability to access up-to-date business critical information via mobile phone, laptop or web browser, regardless of where you are
  • Our email solutions range from very simple single mailbox set-up to more complex hosted end to end solutions.

Website design and hosting:

  • Design and build state-of-the-art websites and provide ongoing support
  • Maximise web presence through search engine optimisation

Network & IT security management:

  • We offer a range of remote management tools adapted from large enterprise set-ups that provide early warnings or deal with actual problems before they affect your staff. This essentially provides an early warning system for fault finding - our aim is to fix faults before they escalate, preventing your systems from failing and avoiding costly downtime
  • Your IT security is our concern - all server, desktop patches, firewalls and other security devices are fully managed
  • You can rest assured that your company is minimising the risks associated with issues such as maintaining client data, credit card numbers, and sensitive competitive information.

Mobile support services:

  • As an add-on to our hosted email service we also offer mobile e-mail support. Vistanda can help you to understand the devices and contract options available. We can help you assess and choose the most favourable deals to suit your business.

Storage, backup & disaster recovery for business continuity:

  • We provide on-site or remote hosted Cloud based backup for all your business data
  • We check backups on a daily basis to ensure that you'll never run out of space, and that your data is safe
  • Remote maintenance tools and out-of-hours scheduled tasks are designed not to impact your business.